Skype For Business Web App On Mac Having Network Connectivity Issues



To date, Skype is a vital channel of communication for families, friends, and businesses. The app goes back a while and still maintains its users despite the problems it’s been having. Issues on login, on startup, on call or video — Skype has had them all. Sometimes the application gets stuttery after a few seconds into the call, which, ultimately, leads to a force close with a crash code. On other occasions, you might find yourself in the situation where your microphone is not working or app not connecting at all. Dealing with these sorts of problems is never an easy job, especially considering that usually you need an urgent fix. Therefore, this guide will help deal with Skype’s most common issues related to “my Skype is not working” question.

Skype For Business Web App On Mac Having Network Connectivity Issues

Naturally, whenever you double-click an application icon, you expect the app to launch. Unfortunately, this is not always the case with Skype which leaves most user scratching their heads wondering “Why is my Skype not launching?”. This can happen for a number of reasons which depend on macOS version, Skype app version, your Mac’s specs, apps launched, etc.

So I don't think it's just a problem with Skype or any one of the products (though I hope Microsoft have more careful approach and faster resolutions). But sometimes I suspect if Microsoft is trying to force users to go away from it's personal pc based products so that they can close this business stream and only concentrate on enterprise space. . If possible, test the internet connection by browsing to a web page. If the connection isn't working, contact your ISP. Run our approved test tool at tools.voxygen. This will tell you whether your corporate network can connect to Skype. If your internet connection is working, proceed to the next check.

  • To quickly fix the issue you will have to open Activity Monitor app located in Applications -> Utilities. Don’t worry, the app comes preinstalled on every Mac.
  • Start the application and find all Skype-related processes using the Search bar in the upper right corner.
  • Select and force quit all of Skype's running processes and relaunch the application.
  • That said, the issue did keep some callers on Mac OS X and various incarnations of Windows from connecting. According to Skype, Mac users battling connection issues can repair the problem.
  • In case of a Host to Everywhere connection, make sure the VPN gateway does not block any network traffic that is crucial for Skype to work. VPN Tracker creates a virtual tunnel interface for every VPN tunnel. Like any network interface, this virtual tunnel interface requires an IP address to be functional as an IP network interface.

If any of Skype’s processes have failed and became unresponsive, closing them and relaunching can fix the problem.

Another way you can resolve the issue is by completely reinstalling Skype on your Mac.

  • Completely remove Skype using MacFly Pro or any other app that features a complete uninstaller.
  • Download the latest version of Skype and install the app.

Reportedly, users have had problems launching Skype. On various forums, you will constantly find discussions such as “Skype is not available”, “Why is Skype not loading?” or “My Skype application not responding”. In most of the cases, the reason this issue keeps happening is a corrupted file in the Skype folder. To fix the problem, it is recommended you perform a clean reinstall of Skype. Note, clean installation won’t be possible unless you fully delete Skype from your Mac first.

  • Go to Finder -> Applications and move Skype app to Trash.
  • Hold Shift-Command-D in Finder for 'Go to folder' pop-up.
  • Navigate to the ~/Library/Application Support directory and delete all folders that contain Skype in the name.
  • Go to ~/Library/Preferences and remove com.skype.skype.plist.
  • Use Search to look for all remaining Skype files and delete those too.
  • Empty your Trash and install the latest version of Skype.
Continuing down the list of Skype’s most frequent issues, let’s cover the connection problems that many users seem to experience every now and then. Reportedly, under certain conditions, Skype won’t sign in Mac. There are several reasons as to why you’re having connection issues. Firstly, it may be due to an incorrect password or login input. This is easily fixed by reassuring you’re logging into using correct login data, or by resetting your current password. Secondly, the source of the problem can be on Microsoft’s end. Follow the link to verify Skype’s current server status. Thirdly, ensure your internet connection is not the issue. Perform a clean install of Skype in case none of the above resolve the problem.

Besides logging into the app itself, Skype users encounter other frustrating issues related to camera, microphone and video/sound in general. Cases, when external hardware won’t work with Skype, are nothing new for anyone who’ve used Skype more than 3-4 times. Neither is the problem with sound and video. Yet finding the right solution to these problems isn’t always easy.

The process of setting up a camera for Skype is often unreasonably unwieldy and takes more time than it ever should have. Moreover, users often end up with their camera not working when attempting a scheduled call. As a rule, frustration kicks in when you are in a hurry and can’t find the right solution on the web for the dreaded ‘Why won’t my camera work?’ question that’s continuously running through the back of your mind. Begin by checking up on your Skype settings.

  • Open Skype.
  • Click on Skype menu in the menu bar.
  • Select Audio & Video Settings.
  • Scroll down to Video section and ensure the camera you want to use is selected.

This should get you right on track quickly, especially if you are using an external camera.

Unfortunately, troubleshooting the camera question does not necessarily fix the absence of video in a call. When in a call, check the camera button to ensure your webcam is switched on. It is quite common for users to forget about this button which ultimately becomes an easy “how to fix” solution to video problems and when your interlocutor can’t see you. Lastly, if none of the mentioned methods cover the topic of “Why won’t my camera work?” or “How come it’s not letting me see?” you will need to reinstall Skype, reboot your Mac and reconnect the camera. And don’t forget to check whether you have a sticker on your laptop camera.

Audio problems with Skype on Mac are less common than other issues. Upon encountering any audio issues, head over to Skype menu in menu bar and choose Audio & Video settings. In the Speakers section, you can adjust the volume, set correct output device as well as run an audio test. Selecting the right output and adjusting the volume should fix the problem.

Troubleshooting Skype microphone problem can get a little tricky if you choose to use an external mic. This has everything to do with Apple’s choice of the headphone jack, which, in brief, simply means you should opt for USB powered microphones to avoid issues. In order to figure out how to fix your microphone, open Skype menu in the menu bar and choose Audio & Video settings. Under Microphone section, choose your mic as desired input device make a free test call to check if everything works.

Once your preferences are set, pay attention to the microphone mute button during the call as it can be the reason you are not being heard.

Skype and Lync do an excellent job of coping with poor / variable network conditions, but ultimately the quality and consistency of your internet connection will play a big part in your experience when working from home/talking to other users/companies over federation.

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Sometimes with quality issues it is hard for users to understand if the problem is their connection. Event for users with “good connections”, it’s worth testing to see if the connection is contented or someone else in the house isn’t hammering the connection.

There are a number of tools admins/users can use to test the quality of an internet connection.

Testing Sign in/Signalling on Lync:

Remote Connectivity Analyzer

First off, if you can’t even sign into Lync, you can test your connectivity and ports with the Microsoft Remote Connectivity Analyser (https://testconnectivity.microsoft.com/)

This has a number of tests for Exchange, Lync and Office 365

Microsoft Lync Connectivity Analyzer (mobile app connectivity)

Microsoft Lync Connectivity Analyzer helps Lync administrators find out if the deployment and configuration of their Lync Server environment meets the requirements to support connections from Lync Windows Store app for Windows 8 and Windows RT and from Lync mobile apps.

Testing Session / Connection Quality Apps:

Lync / Skype Test Call

Both Lync and Skype have the ability for you to do a test call that is recorded and played back to you. This is in the box and can give a very quick and easy assessment of the quality of your connection:

Lync has a check button on the dial pad, Skype has an Exch / Sound Test Service Bot

Lync Connectivity Analyser

  • Windows 8 Modern App (http://go.microsoft.com/fwlink/?LinkId=322110)
  • Windows Desktop App (http://go.microsoft.com/fwlink/?LinkId=327914)

A free app from Microsoft that literally signs into your Lync System and relays media from the edge. This is useful as it is testing the exact path between your endpoint and the Lync System (be it online or Server). It shows Network MOS, Packet Loss and Jitter in nice visual graphs. This is nice because it will do a true VoIP Test, some of the other tools get stuck with NAT routers a they have no ICE/STUN/TURN.

Testing Session / Connection Quality Online Services:

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These Services and test tools can give a lot more detail, but often require Java (to create a two way connection to test and give feedback

SpeedTest.net / PingTest.net

This is usually my default starting point, nothing to install, no need for java for the basic speed test. It gives ping and throughput

Pingtest.net (sister site) Does require Java looks at more than throughput, but also at consistency (packet loss, Jitter), which is key for VoIP/Video. It even gives a MOS score

Microsoft TRRIPP / Office 365 Fast Track Network Analysis

Microsoft use software from Visualware to provide a good selection of network testing (requires Java).

These are provided as the TRIPP (Transport Reliability IP Probe) / Office 365 Network Analysis tool Cloud app

Edit: The Tripp links have now been replaced with FastTrack

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Amsterdam, NL: http://trippams.online.lync.com
Blue Ridge, VA: http://trippbl2.online.lync.com
Dublin, IE: http://trippdb3.online.lync.com
Hong Kong: http://tripphkn.online.lync.com
San Antonio, TX: http://trippsn2.online.lync.com
Singapore: http://trippsg1.online.lync.com

North America: http://na1-fasttrack.cloudapp.net/

EMEA: http://em1-fasttrack.cloudapp.net/

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APAC: http://ap1-fasttrack.cloudapp.net

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Unfortunately these tools seem to conflict with Java’s heightened default security stance (the apps are not signed), so you may have to reduce the desktop java security level/ create exceptions.

These tools provides lots of detail and tests. Best of all users can go to advanced, view test and paste the results to you in an email/IM (requires browser pop up).

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You can also go direct to Visualware to run a superset of these tests. You can also buy them to install in your own datacentre.

Got a favourite tool or technique I have missed? Let me know. Also be sure to subscribe via RSS or email for updates to the blog